Tax-Free Childcare failing to attract working families

nursery creche
Mother plays with children after dropping them off at nursery.
Photo: Oksana Kuzmina/Shutterstock

Take-up of the government’s Tax-Free Childcare benefit has been much slower than anticipated, official figures have shown.

Ministers had planned for 415,000 families to be using the system by October 2017, but by December last year just 91,000 had made successful applications.

It is thought that about 1.3 million could qualify for the benefit, meaning that only about one in 14 eligible families have done so. From this, using Office for Budget Responsibility figures, the state has revised down the amount it will have to pay out in 2017-18 from £800m to £37m.

The average weekly cost of a part-time nursery place for a child under two averages at about £122, according to the Family and Childcare Trust.

Under the scheme, families can get up to £500 every three months (£2,000 a year) for each child to help pay for childcare with the government paying £2 for every £8 paid to the provider via an online account. The children can be adopted but the benefit is not paid for fostered children.

Families are not eligible if either partner has a taxable income of more than £100,000. Children must be under 11 or under. Tax-Free Childcare is not awarded to recipients of Working Tax Credit and Child Tax Credit.

Work-life balance campaigner Working Families’ head of policy Julia Waltham said the reason for the low take-up “could be because parents have chosen to stick with employer-supported childcare vouchers”. She added that the organisation’s research indicated that working parents were increasingly reliant on informal childcare support from family, often grandparents.

Waltham added that the complexity of childcare support and a relative lack of promotion, was also a problem. “But the fact remains that there are seven types of childcare support – each with different eligibility criteria and different ways of interacting with each other – available to parents and carers. This tangled web of support can be complicated and difficult for parents and carers to navigate.

“The Tax Free Childcare scheme should be more widely promoted to working parents, many of whom could benefit from the new scheme – particularly parents that are self-employed and weren’t able to access vouchers. Ultimately though, Working Families is calling for a simple, progressive funding system that ensures every parent is better off working after childcare costs.”

Megan Jarvie, head of the Coram Family and Childcare charity – which advocates for more affordable high-quality childcare – said a simpler system was urgently needed.  “The high cost of childcare can freeze parents out of work – and this is made even more difficult when families miss out on the support they are entitled to.

“Government have rightly invested in childcare, but the system is now so complicated that families are struggling to find their way to the support that could help them.”

A government spokesperson said a national campaign was under way to increase take-up and that there was a steep rise in families receiving it over the past year. She added: “Tax-Free Childcare is a great offer for working parents and more and more families are benefiting from it. We’re urging all parents to check the Childcare Choices website to see how much they could save, and to apply.”

3 Responses to Tax-Free Childcare failing to attract working families

  1. Avatar
    A Frustrated Parent 11 Mar 2019 at 12:29 pm #

    As someone who has navigated the TFCC system, I can tell you first hand that it’s an absolute nightmare. I have, more than once, done the “silent scream” at the screen (the child is sleeping, after all), because of how terrible it is to manage. They have lost my child’s details TWICE (both resulting in our payments being cancelled), and I’ve had to call them a couple of times when they have spontaneously ceased payments after random faults at their end.

    Logging in is clunky, the interface is terrible, and so I’m not surprised that uptake has been lower than “expected”. I believe they made it that bad so as to discourage people from taking it up, and saving money. I’m a technically savvy person, I can only imagine how frustrating it must be for people whose skills lie elsewhere. I have asked my employer to explore other potential avenues of childcare tax relief.

  2. Avatar
    Samantha-Jayne Chapman 26 Aug 2019 at 4:30 pm #

    The login is buried deep in the website with no straight forward way to find it. They NEVER PAY THE CARERS ON TIME!! If the automated payment day falls in a weekend the system breaks. It’s just clunky … Wish my boy was born sooner so I could of gotten the childcare vouchers . ..

  3. Avatar
    Nicky steward 5 Sep 2019 at 5:36 pm #

    I never knew about the tax-free childcare scheme…what an idiot I’ve paid way over the amount I should of and only found out about it whilst signing up for the 30 hours on the government website. I’m angry at my sons nursery for not telling me and according to the internet the uptakes been way down on what they were expecting, millions of other parents are missing out as well. The cash has gone straight back to the treasury who have adjusted the budget. They’ve really let down the parents in the time frame it was created due to lack of promoting and they won’t back date even though we are still at the nursery and have all the receipts/invoices. I’m so fed up, it’s making me lose sleep 🙁

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