Generali launches Best Doctors Mental Health Navigator from Teladoc Health

Generali UK today announces the launch of an innovative new mental health navigator service, adding it at no extra cost to the range of early intervention and rehabilitation services available via the insurer’s Group Income Protection (GIP) policy.

  • Expert assessment and signposting to appropriate services by mental health clinicians, reducing pressure on Line Managers and Mental Health First Aiders, while improving outcomes for individuals and for
  • Mental health condition and treatment reviews for anyone who wants a better understanding of an existing condition or prescribed programme.
  • Improved integration of an employers’ existing benefits, services and mental health policies and procedures into a more structured and meaningful

Today’s announcement follows successful roll-outs of the Best Doctors Mental Health Navigator in Canada and Australia, by Teladoc Health – the largest provider of virtual care globally.

Leveraging a cross-functional team of leading psychologists, psychiatrists and clinicians, the service is designed to identify the correct diagnosis and provide an action plan for those struggling with a range of mental health conditions from anxiety, stress or depression and post-traumatic stress disorder (PTSD) to many other mental health problems. Available to all employees of Generali’s GIP policyholders and their families (over the age of 18), the service may also be used by those who want to gain a better understanding of an existing condition or treatment programme.

The service will be fully integrated into Generali’s comprehensive care pathways, which may be tailored to individual employee requirements and include access to: an employee assistance programme; vocational rehabilitation; psychotherapy services; cancer recovery services; chronic fatigue and pain specialists; physiotherapy; cognitive behavioural therapy; specialist dietetics; absence and return to work case management, plus conflict resolution and mediation services.

This launch comes at a time when 1 in 4 of the UK population will experience a mental health problem each year* but three quarters of people with such problems receive no support at all**. The cost to the UK economy is estimated at £105 billion a year – roughly the cost of the entire NHS**. While the cost to UK employers is £30 billion each year through lost production, recruitment and absence***.

Colin Hawes, Head of Claims at Generali Employee Benefits UK, commented: “UK businesses and employees are currently bombarded with a confusing array of mental health support services: at last count, around 3,000 self-care apps**** are available for example. And pressure is increasingly being placed on Line Managers and Mental Health First Aiders to identify problems and appropriately signpost to relevant and useful solutions.

“It’s an incredibly complex landscape. In order to know where to turn, employees need to be first helped by mental health trained clinicians to understand the problem. Only then can they learn how to fix it. This is one of the ways the Best Doctors’ service is strengthening our mental health care pathway.”

Dominic Howard, Director, Teladoc Health Europe, said: ““For employers not only in the UK but globally, mental health is one of the biggest challenges facing their business currently. Our recent global mental health study revealed that over half of employees globally (55%) agree more should be done in their workplace to improve mental health, with more than a third (38%) saying they would be more productive at work if there was better mental health support.

“Our mental health navigator service can deliver employees the support they need on their terms, filling a critical gap in access to mental healthcare services for whatever issue they may be struggling with.”

Rita Fridella, President, LifeWorks and Executive President, Morneau Shepell – Generali’s EAP and Total Wellbeing Partner, added: “Mental health and wellbeing ecosystems are complex. A guiding hand will undoubtedly be welcomed by employees, helping them navigate their choices according to expertly assessed need. Success here relies on much needed collaboration between providers.

“That’s why LifeWorks, with its digital capabilities and clinical excellence, is delighted to be working closely with Generali and Best Doctors to help ensure employees are efficiently and appropriately supported.”