Supporting employees with chronic fatigue syndrome

Employees who appear focused and capable could be susceptible to chronic fatigue syndrome, a potentially debilitating condition whose warning signs could go undetected. But there are ways to help those in recovery, says wellbeing speaker and coach Elaine Wilkins, who has developed a model for the purpose.

If you have experience of an employee or have visited a patient suffering with what may be termed as ME ­(Myalgic Encephomyelitis), Chronic Fatigue Syndrome (CFS) or Fibromyalgia, you will probably be acutely aware of how difficult it is to manage. The level of misinformation about the causes and trajectory of these illnesses leaves sufferers at the centre of employment tribunals and challenging HR situations. This is undesirable and avoidable.

The Chrysalis Effect is a model that aims is to demystify and redefine the way organisations can approach these conditions via a model of recovery and by embedding a culture of awareness and prevention among leaders.

In thousands of health profiles globally it is clear that those employees or business owners most susceptible are the high fliers who will be unaware of the early warning signs until it is too late.

High fliers

The A-type overachieving personality traits described by cardiologists Friedman & Rosenman (1976) feature heavily in profiles. The tendency to drive themselves hard in either work, sport or both is a common theme. Some, however, fall into the category of people who over-give and suppress their own wellbeing needs.

On the surface sufferers appear strong, goal-focused and capable, naturally able to excel at whatever they do. The drivers of that behaviour emanate from a person who is actually highly sensitive physically and emotionally. This has an important but hidden physical implication.

The hypothalamic-pituitary-adrenal (HPA) axis that operates the fight or flight stress response is central to the origins and escalation of these conditions. As we know, deadlines, a heavy workload and office politics take their toll. In sensitive people there is a heightened response to these stressors leading to a situation where adrenaline and cortisol are circulating constantly and the body and mind cannot relax.

As additional stressors accumulate this leads to a failure of the body’s natural calming response – the parasympathetic nervous system – which becomes de-sensitised and ultimately cannot kick in. The first signs are usually sleep disturbance and a “tired but wired” feeling that affects cognitive function. The higher faculties of decision-­making, planning and short-term memory become increasingly impaired, and are ­exacerbated by artificial environments filled with computers and technical equipment.

When a conscientious driven person, who has perfectionist tendencies, is beginning to experience these unexplained symptoms they are somewhat in a double bind. They do everything to try to cope and fulfil their role, yet secretly they are struggling, which is why these conditions develop unnoticed by their colleagues.

As symptoms multiply sufferers self-medicate, sacrificing their leisure and social ­activities to ensure they continue to perform. It is common for a sufferer to take holiday leave to stay in bed to recover some energy for work.

What to look out for in the office:

  • Emails sent in the small hours – insomnia drives people to work when they can’t sleep.
  • Instant responses to email at any time.
  • Self-medicating – as people start to feel the strain they will rely on copious amounts of coffee, energy drinks, wine and fast foods.
  • Not taking breaks.
  • Working later and earlier.
  • The person becoming increasingly unwell – catching infections as the immune system becomes compromised.
  • Increased sickness absence.

This may not lead specifically to CFS developing for everyone, although the incidence rises sharply in women. However, for those susceptible, phase 1, “denial”, can last  months or even years until a final stressor such as a virus or personal loss can create a tipping point into phase 2, the “crash” phase.

We work with organisations on focused wellbeing initiatives highlighting the likely early warning symptoms, coping mechanisms and explanations of the domino effect these behaviours create in the body. When employees see the potential outcomes, they are keen to seek advice and make the necessary changes to head off and intercept a devastating long-term health crash for the employee.

When this education is not available, that final tipping point can mean the beginning of a long and painful journey into a long-term and debilitating condition labelled ME, CFS or Fibromyalgia. I know because I not only work with recoverers on a daily basis, but I have also lived through it.

Chronic fatigue syndrome case study

My story is typical. As an executive in a global cosmetic company, I was at the top of my game. I travelled, trained and motivated teams nationally and internationally. The company Mercedes gleaming on the drive of our executive home was proof of my success and I earned trip after trip to exotic locations for exceeding my targets. My future looked bright. But one day it all came crashing down and I had no idea why.

A long-distance flight had proven to be the tipping point in my health. For a few days after returning home, I felt a pervasive unrelenting exhaustion that I initially dismissed as jet lag. Yet as each day passed the exhaustion did not recede. I simply could not get out of bed.

My first thought was that I had caught something while travelling. However, being stopped in my tracks so abruptly allowed me to feel what my body was struggling with now and what it had been trying to cope with for some time. This a familiar story – the symptoms include:

  • brain fog, inability to concentrate or ­unable to make decisions;
  • short-term memory issues;
  • word aphasia;
  • altered sensation in the body;
  • headaches/migraines;
  • deep muscle/joint pain;
  • a deepening sense of anxiety that loops and loops, imagining worst case scenarios;
  • increasing fatigue that is not relieved through rest;
  • intolerance to caffeine or alcohol;
  • irritable bowel syndrome;
  • insomnia, feeling tired and wired;
  • sensitivity to noise; and
  • multiple infections.

These are typical symptoms and can be explained as each system becomes affected in a downward spiral or domino effect that ultimately affects the cells responsible for energy and respiration (mitochondria).

Like most people in this position, I had no idea what was happening. I was convinced there was something seriously wrong, so the endless rounds of doctors’ appointments, blood tests and consultant referrals began.

As each test failed to reach a diagnosis, I developed a pervasive fear that something had been missed, and as the cognitive symptoms increased my greatest dread was an undiagnosed neurological condition. This is often unspoken, but it is a common fear.

It took 18 months to get a diagnosis, although it can often take longer, and six years to recover fully. It is the norm for employees to be sent home with no answers and no treatment plan. People are left in limbo feeling very ill with medical professionals either unwilling or unable to confirm a diagnosis. On top of that, colleagues and friends can often disbelieve the person who is ill which can leave them feeling isolated.

Medical definitions

  • Myalgic Encephalomyelitis (ME) Myalgic means muscle pain or tenderness. Encephalomyelitis means inflammation of the brain and spinal cord.
  • Chronic Fatigue Syndrome Chronic fatigue syndrome/ME is a condition where you have long-term disabling tiredness (fatigue). Most people with chronic fatigue syndrome/ME also have one or more other symptoms such as muscular pains, joint pains, disturbed sleep patterns, poor concentration, headaches. The cause is not as yet known.
  • Fibromyalgia – also called fibromyalgia syndrome (FMS) – is a long-term condition that causes pain all over the body. There is no cure. Fibromyalgia is a neurosensory disorder characterised by widespread muscle pain, joint stiffness, and fatigue. Condition is chronic (ongoing).

The definitions here are cited from trusted websites including and which are endorsed by The Royal Society for Public Health and Certified Members of the Information Standard, assuring readers that this is information they can trust.

Recovery challenges

The three major obstacles for individuals and those supporting them (including managers, HR and occupational therapists) are:

  • the global lack of belief and education in prevention and recovery;
  • the lack of specialist practitioners to provide a cohesive plan and support; and
  • the NHS diagnosis-symptom management approach and postcode-lottery approach to treatment.

It is addressing these that has formed the body of work of The Chrysalis Effect. The difficulty is that the current medical model falls short for such multi-faceted conditions. Each symptom is a consequence of another one and there is no single test. The blood tests are also limited, in the testing of thyroid markers, and usually no adrenal stress tests are performed.

The usual treatment pathway has been described as a “sticking plaster” approach. Patients are offered painkillers, sleeping tablets and anti-depressants, and they might be referred to a pain or ME clinic to learn how to “manage” symptoms. This is often based on offering the patient cognitive behaviour therapy or graded exercise therapy, which can be useful but does not provide the whole solution.

A damning report in 2012 by charity Action for ME gives evidence of a postcode-lottery approach to support.

When an employee on sick leave has no answers for HR they find it embarrassing and hard to deal with. This can lead to them seeking answers outside the usual medical route. The result can be switching from practitioner to practitioner, trying a multitude of random treatments and therapies in an ad-hoc manner until they exhaust their finances or their faith in ever being able to recover. They may face loss of job, income and an impact on social and family life without a solution.

Along the way they will visit websites, online forums or read literature about these conditions. When they start to look for answers they find conflicting definitions with potentially bleak outcomes. One book called ME Chronic Fatigue Syndrome: A practical Guide by Dr Ann Macintyre opens by saying: “These conditions have been described as a living death.”

People are ill and up against a prolonged search for a diagnosis and a cure. There is a lack of a cohesive treatment plan and a global lack of belief and education about prevention and recovery. It is for these reasons that people end up becoming defined by their illness.

The World Health Organisation (WHO) has classified CFS as a chronic (long term) neurological condition. National Institute for Health and Care Excellence (NICE) guidelines for CFS do not recognise CFS as a neurological condition. 

Understanding that employees are trying to navigate conflicting information will be central to working toward a fair and supportive outcome. These illnesses are a combination of predisposition, physical constitution and specific contributory and environmental factors. Many of those factors are stress related, and need to be addressed systematically via an informed multi-disciplinary approach.

24/7 culture takes its toll

The Health and Safety Executive’s report Work Related Stress, Anxiety and Depression Statistics in Great Britain 2014/15 concluded there are:“Over 440,000 people ill with stress-related conditions in UK (increase of 20,000 since 2011/2012), which amounts to 43% of all working days lost.”

The number of people affected by CFS in the UK is always quoted as being in the region of 250,000, whereas UK Google searches each month for ME and CFS exceed 1.2 million. According to Fibromyalgia Action UK, there are more than 2,858,380 people with Fibromyalgia.

Employees most susceptible tend to work in positions of responsibility in healthcare, education, defence, social work and public administration (in particular welfare and housing associate professionals). Most clients we see work in law, medicine or education.

I am often asked about the similarities between the symptoms of a chronic exhaustive condition and depression. Many clients say they are often told that it is depression that is causing their symptoms. In my experience, depression develops as a secondary feature of becoming severely ill without a reliable diagnosis. 

Supporting change

For many, what lies at the heart of their “disease’” is the internalised effect of the environment they are working in, the lack of joy in their work, the impact of challenging work relationships and the unhealthy lifestyle that develops as a result of self-medicating.

We also see cases where there is evidence of “secondary gain” or a payoff for being ill. This has to be addressed in the right way, as it is often borne out of fear and avoidance and is largely unconscious rather than deliberate.

As the old structures break down, so are people breaking under the pressure of working practices that lead to long hours in artificial environments within hierarchical management systems. The CBRE Genesis Report Fast Forward 2030 recommends putting wellbeing at the centre of employee experience to end the scourge of stress-related conditions and optimise employee health. The report states that companies failing to respond to this do so at their peril.

The Chrysalis Effect is about transformation. It was developed out of a need to support individuals, organisations and ­ultimately the NHS in changing the model for prevention and recovery, and to move away from symptom management to optimise wellbeing.

I believe stress management is an outmoded sticking-plaster approach. Healthy employees are the true wealth of any organisation because the personal drives the professional.The Chrysalis Effect stresses ID profiling education and individual wellbeing plans get to the crux and deal with the hidden causes of stress-related conditions.


CBRE Genesis. Fast Forward 2030 – The Future of Work and the Workplace, October 2014.

Health and Safety Executive (2016) Work Related Stress, Anxiety and Depression Statistics in Great Britain 2014/15.

Rosenman RH, Brand RJ, Sholtz RI, Friedman M (1976). Multivariate prediction of coronary heart disease during 8.5 year follow-up in the Western Collaborative Group Study. The American Journal of Cardiology, 37(6), 903-910.


About Elaine Wilkins

Elaine Wilkins, BA (Hons) PGCE ILM CMI, is an accredited wellbeing coach, founder and author of The Chrysalis Effect recovery programme. She is a practitioner in training of integrated corporate wellbeing initiatives and workshops. She was the winner of the APCTC Courage to Change Award 2015. For more information, go to The Chrysalis Effect.

7 Responses to Supporting employees with chronic fatigue syndrome

  1. Avatar
    J Wilson 8 May 2017 at 7:29 am #

    Thanks for this summary; it is very important for information about this to be shared. I struggle with a compromised immune system and have had a spell where I had barely the energy to get out of bed. It’s a scary position to be in. I will read about the Chrysalis Approach.
    Previously, I have found Reverse Therapy, by John Eaton, to be the only thing that has been of any help to me.

    • Avatar
      K Broadley 23 Jun 2017 at 9:49 pm #

      Please question this lady’s medical qualifications and clinical reasearch before following any of her advice. Her model appears to be based on personal experience and is not backed up in the slightest by any medical research. There are charities who work in partnership with reasearchers and medical experts who have genuine knowledge on this subject that I would recommend you look into.

      • Noel O'Reilly
        Noel O'Reilly 26 Jun 2017 at 10:14 am #

        Thank you for your comments. The author of the article does keep abreast of new research on ME and, indeed, advises the NHS on managing employees with the condition. I appreciate that the topic is controversial and that there are a range of views on the condition. I welcome you to write an opinion outlining your views and citing the evidence to support them which I will consider for publication.

      • Avatar
        Sarah 2 Jul 2018 at 7:43 pm #

        K Broadley – Just like one should trust the amazing research done decades ago, and upon which the NHS based its “amazing” (useless) treatment programmes, which made CFS sufferers worse than ever….

        I have recovered from CFS/ME – and my recovery was not due to the work or assistance of any medical researchers or so-called “medical experts”. Please do some research on how appallingly CFS sufferers have been treated and let down in the UK over past two decades before you criticise anyone trying to help them..!! Medical qualifications mean zilch to me. NHS medical system was worse than useless and I attribute my recovery to professionals who were not brainwashed by the mainstream NHS medical system and were able to offer far higher quality care/treatment.

        • Avatar
          K Broadley 20 Oct 2018 at 8:06 pm #

          Sarah- I have had ME for 18 years so I am well aware of the lack of support and solutions available for people in the UK with the condition however I do not believe the advice in this article is any better.
          I personally am partial to recommendations based on research, facts and data.
          Congratulations on your recovery.

          • Avatar
            Lee 27 Oct 2019 at 4:52 am #

            Your mainstream science doesn’t have the answers


  1. Dispelling the myths about chronic fatigue syndrome | HRMS > Human Resource Management Software - 11 Apr 2017

    […] post Dispelling the myths about chronic fatigue syndrome appeared first on Personnel […]

Leave a Reply