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John Lewis Partnership has developed an approach to employee wellbeing that reflects the values of its founder and today's business priorities. Nick Davison, head of partnership health services, is set to share the approach at next month's CIPD annual conference. Here is a preview.
What is the ‘Health Hub’ model at John Lewis?
Our legacy in providing health services within John Lewis stretches back to 1929 when John Spedan Lewis, the founder of the John Lewis Partnership, first introduced them. At that time, there was no NHS and they were introduced to ensure we were able to provide the best possible customer service from fit partners.
Although public health has changed significantly since then the principle remains as relevant today and we provide a range of services to complement the NHS and positively impact partners’ health and productivity in what is a very different and much larger business.
Today’s service supports 84,000 partners across 400 sites and our services provide physiotherapy, counselling, cognitive behavioural therapy (CBT), podiatry, fitness for work advice, business travel, health surveillance and case management based on partners’ needs.
Hear Nick Davison speak at next month’s CIPD conference
Nick Davison is speaking at the CIPD annual conference on 9 November on Moving from Absence Management to a Holistic Well-being Strategy.
He joined the John Lewis Partnership in 2011 with a brief to redesign and create a health service to reflect the changing needs of this leading retailer and support the health of its 90,000 co-owning partners. Nick has driven the new shared service model service, which launched in 2013. The model blends an in-house team, who act as the integrators, with specialist providers and has resulted in better clinical outcomes for individuals, increased business productivity and a lower cost of delivery. Davison previously held roles as head of strategy, Aviva Health and general manager, occupational health, also at Aviva. He has considerable change management experience from the financial service industry. He has an MBA from Henley Business School where he majored on the impact of strategic innovation and disruptive forces.
Structurally, partnership health services sits within the wider personnel