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StressHR practiceMental healthOccupational HealthWellbeing

Specialists called in to deal with terror trauma

by Personnel Today 26 Jul 2005
by Personnel Today 26 Jul 2005

Last week’s attempted bomb attack on London’s transport network – the second in two weeks – produced another resilient reaction from the capital’s workforce.

But, recognising that their staff are only human, many London employers have brought in psychologists and counsellors to help those most badly affected.

Employee support company Icas has sent trauma specialists out to 11 organisations in the past two weeks, including construction firm WS Atkins and Microsoft.

Icas chairman Michael Reddy said: “What employees needed in the first days after the [7 July] bombing was a constant flow of information and news, a sense of safety and employer understanding for people struggling to get to and from work.”

This was followed up with counselling services and support for HR managers, he said.

IT outsourcing firm Serco Solutions, which lost an employee who was travelling to work through Tavistock Square on the number 30 bus on 7 July, was one of those that called in Icas.

“Once it became clear he was involved, staff were worried and very sensitive,” said Peter Ward, HR operations manager at Serco.

Employees were counselled in small groups and offered a crisis hotline to call if they wanted to talk through their feelings. The wife of the employee who died was also offered the service.

Personnel Today
Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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