Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Employee relationsLatest NewsPayroll

Recouping overpayments without damaging relations

by Michael Hibbs 18 Jan 2023
by Michael Hibbs 18 Jan 2023 Incorrect payments or overpayments may take employees by surprise
Shutterstock
Incorrect payments or overpayments may take employees by surprise
Shutterstock

Payment errors can sometimes occur, resulting in employees being paid more than they are entitled to. Michael Hibbs outlines how employers should approach the issue of incorrect pay, without doing too much damage to employee relations.

An NHS trust recently landed itself in hot water after it asked staff to repay a one-off Christmas bonus that was wrongfully given to them.

These types of mistakes can be difficult to negotiate, as any requests to return payments are rarely received well by employees. It is imperative that businesses act quickly and decisively, taking swift action to recover money while also managing delicate employee relations.

The two most common circumstances that lead to incorrect pay are a ‘mistake of fact’ – for example, human error – or a ‘mistake of law’ – for example an increase to the national minimum wage without the company knowing and adjusting. Regardless of how an error in payment occurs, the employer is always entitled to try to recoup the overpayment.

Incorrect pay and payroll

Why organisations should help staff understand pay

Next payroll problem leaves employees short

Want happy staff? Six tips to pay them correctly and manage well

Look at your employment contracts

Most businesses have deduction clauses in their contracts which mean that they can take the equivalent sum from an employee’s future pay cheque, typically to be repaid in a series of instalments.

However, an employer can also choose to take back the overpayment as a lump sum, using the employee’s entire pay if required, as correcting an overpayment is one of the exemptions listed by the law that ensures employees receive the national minimum wage.

Whilst a lump sum deduction is a legitimate option for employers, it is very unpopular among employees who depend on regular wages and would only be recommended in the case of an employee leaving the business, after which it would be impossible to recover the funds.

Deduction clauses in employment contracts mean that businesses do not have to go through the courts to recover funds, and businesses should seek to review or add in these clauses where appropriate to smooth the process should an incorrect payment occur. Equally, it is imperative that employers ensure that the affected payslips are clearly itemised and logged with HMRC to make the deduction lawful.

No deduction clause

If a deduction clause is not in place, an employer must go to court in order to recover the funds. In most cases the employer will be entitled to take the money back, but it should act quickly. If the mistake remains undetected or is not acted upon after two months, employees can present a ‘change in circumstance’ defence which could mean that they have spent the money or that their financial position has changed making them unable to repay the sum.

Incorrect payment situations can damage an organisation’s reputation if not handled sensitively, which can disrupt day-to-day operations.”

Whether a business has deduction clause in its contracts or not, maintaining good relationships with employees needs to be a top priority should a mistake occur. Incorrect payment situations can damage an organisation’s reputation if not handled sensitively, which can disrupt day-to-day operations. To avoid this, employers should be as transparent as possible about how the mistake occurred, what is being done to amend it and what steps they will take to ensure it does not happen again. Any communication about the situation should be clear and professional, and come from a person in a position of authority or the senior leadership team.

Avoiding pay errors

To prevent incorrect payments being distributed, businesses should have protocols in place for updating and checking payment information prior to funds being transferred. This means ensuring that any promotions, change in hours or overtime payments are recorded at the time and verified prior to payday, creating an evidenced paper trail.

Employers should also take steps to ensure that they are aware of changes to pay laws, such as the national minimum wage. These should be acted upon prior to the next payday.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

Diligence is imperative to avoiding any form of incorrect payment. Having measures in place to avoid them occurring will not only keep a business from potentially going to court, but will also maintain employees’ trust. If a mistake is made, solving it quickly and efficiently in a sensitive manner will be beneficial for both the business and its employees.

Payroll opportunities on Personnel Today


Browse more payroll jobs

Michael Hibbs

Michael Hibbs is an employment specialist and partner at Shakespeare Martineau. His clients include multinational manufacturing and insurance companies, along with local smaller businesses, construction professionals, colleges and universities.

previous post
NAO: Vetting delays are national security risk
next post
Health support service sees rise in cancer and musculoskeletal referrals

You may also like

HMRC taking ‘years’ to fix simple RTI payroll...

28 Feb 2025

Holiday pay reforms in 2025: what HR needs...

16 Dec 2024

Payroll error: council in Scotland seeks to claw...

29 Nov 2024

Budget 2024: Employers’ national insurance up to 15%

30 Oct 2024

Real-time reporting of benefits in kind to start...

30 Oct 2024

Lifetime provider model for pensions scrapped

28 Oct 2024

Taking off: how careers in payroll are evolving...

6 Sep 2024

Young workers hard to manage, research finds

4 Sep 2024

Payroll professionals believe future lies in AI

2 Sep 2024

How to avoid payroll errors when rolling out...

12 Jul 2024

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+