Most business leaders communicate well with their employees

Most business leaders are “considerate communicators”, but “controlling communicators” come a close second, according to research by workplace consultancy CHA.

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The Straight Talking report identified four clear communication styles among senior managers typified by famous examples:

• The considerate communicator – characterised by a sincere style and jargon-free language. Considerate communicators also keep their employees up to date with company news and invite feedback from staff. Just over one-third of staff classified their manager as a considerate communicator.
• The controlling communicator – characterised by a cold and insincere working style and attention-seeking manner. This category, identified by one-third of respondents as describing their manager, is likely to undermine staff and only communicates with employees when things go wrong.
• The understated communicator – cited by 17% of respondents and characterised by their low-key approach to communication and lacklustre working style.
• The charismatic communicator – cited by just 15% of employees, renowned for their confident and assertive style and effective face-to-face communication. This category is the most likely to make staff feel motivated and committed.