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HR managers at electrical retailer Comet have challenged the image of customer service call centres as sweat shops.Manager Simon Longbone said measures such as staff forums, a robust and fair …
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Partnership agreements between unions and employers are at an all time high, but industrial relations are still often confrontational.An annual survey of union relations covering 207 large employers and 42 …
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A Court of Appeal test case on unfair dismissal law has been hailed as a resounding victory for common sense.The result of HSBC v Madden has brought to an end …
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Delegates heard that at one university in England there were six employment tribunals going on at any one time related to pornography abuse among staff.This was revealed during a session …
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The New Deal would be replaced by a US-style work scheme under a Conservative government.The Tory mini-manifesto unveiled last week confirms the party’s commitment to scrapping the New Deal and …
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Most union recognition drives are a response to circumstances rather than planned events, a study of trade unions has found.Campaigns are usually sparked when a union member joins a non-unionised …
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Tax changes that force contractors to pay the same tax and National Insurance as employees could lead to demands for employee benefits from people who provide a service but are …
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The BBCis adapting its practices and management style to reflect the nature of broadcasting as a knowledge-based industry. Euan Semple reports. Plus guide to Softworld eventsMost of us are working …
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User groups are a valuable asset for customers trying to get the best from their HR systems. Danny Bradbury looks at how they operateThe customer is always right, or so …
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Personnel management in the UK’s universities has been transformed by more part-time courses and the rising number of mature students.Vice-chancellor of the University of Glasgow Sir Graeme Davies told 150 …
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Scottish local authorities are bracing themselves for a second day of action next week as Unison announced that its 75,000 members will go on strike again.The union is in dispute …
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The Government has pledged to implement the long-awaited alternative to employment tribunals by the end of the year in a bid to cut soaring numbers of unfair dismissal actions.The DTI …
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Sex, race and disability discrimination cases cost employers £2.6m last year as payouts for unlawful bias cases rose by a third. And the average compensation by employment tribunals to victims …
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In our 16 May issue we mistakenly referred to the outdoor pursuits centre responsible for the corporate manslaughter of four teenagers as an “outward bound” centre. In fact, the centre …
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Vice-chancellors at universities across the UK lack leadership skills and are not empathetic towards staff, according to a survey outlined at the UPA annual conference. The delegates heard Peter Melrose, …