With Marks & Spencer the latest high street brand to announce widespread store closures, with perhaps Homebase to follow, the...
Author
Benoit Mahé
Benoit Mahé
Benoit Mahé is founder of international Retail Coaching company CapKelenn and author of “The Connected Salesperson: Restoring the boulangerie smile in the omnichannel era” and “Retail Coaching: How to boost KPIs with emotions”.