BA admits failures and enlists help of 200 new staff

Airways today announced it is to recruit 200 new staff following disruption to
flights last month which led to cancellations and travel chaos for passengers.

recruitment follows a review of the airline’s Heathrow operation by chief
executive Rod Eddington.

new staff will be in addition to 216 new airport terminal staff already being
trained and drafted into the BA operation at Heathrow.

Eddington said: “The disruption
of 23 August was not caused by any one single issue – there were operational
and technical difficulties that day involving runway closures and a lack of
standby aircraft – but a shortage of staff to help our customers was a
significant one and we have addressed that as an absolute priority.”

decision to enlist more staff follows a series of cuts in an effort to reduce
costs by £869m – which included slashing 13,000 jobs.

By Daniel Thomas






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