Bedford Borough Council is meeting the e-Government initiative by
implementing Hyperwave’s knowledge management software for all its internal
processes. The eKnowledge Suite, eKnowledge Portal and eLearning Suite have
been added to Bedford’s existing intranet, enabling employees to streamline
their daily activities. The technology forms the basis of a complete solution
which fulfils the e-Gov demands.
It is being rolled out to staff and councillors initially but will be
extended to outsiders as a personalised transaction portal. All internal
documents, members’ information and admin will be published via the intranet.
Hyperwave’s knowledge management and e-learning product suite includes
applications for content and document management, search and retrieval,
workflow, collaboration and e-learning modules.
"Implementing information management technology is key to our
commitment to the Government’s Electronic Service Delivery initiative. Working
with Hyperwave represents a significant component of the council’s e-Government
strategy," says Shaun Field, chief executive at Bedford Council.
"It will enable staff to retrieve frequently used information rapidly.
The scope for expanding the solution, in partnership with Hyperwave, to
citizens and local partners will be a future consideration."
