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Employment lawStaff monitoring

‘Big Brother’ is watching you

by Personnel Today 7 Dec 2004
by Personnel Today 7 Dec 2004

UK office workers face the threat of increasing control, monitoring, scrutiny and micro-management, according to findings of a long-term study.

Supply chain technology developed for monitoring goods is now being applied to individuals instead of products, warns research from the London School of Economics (LSE).

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The report â€“ The Future Role of Trust in Work â€“ is based on a year-long study by the LSE and Microsoft. It argues that outdated command and control management culture is causing managers to misuse technology, over-scrutinising wor-ker performance. This means staff are reacting to communication from employers rather than interacting with customers â€“ ultimately damaging UK productivity.

Carsten Sorensen, from the LSE, said that UK business needed to find new ways of managing people in the face of changing technologies at work.


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Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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