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Staff monitoring

Employers commonly monitor employees’ behaviour in the workplace to ensure that rules are not being broken and employees are acting appropriately while representing the employer.

Common methods of monitoring staff include recording employees’ activities on CCTV, checking emails, listening to voicemails and monitoring telephone conversations.

Employers should inform employees that monitoring is taking place, how data is being collected, how the data will be securely processed and the purpose for which the data will be used. Employee will usually be entitled to see data that has been collected about them. In exceptional circumstances, the organisation may use monitoring covertly (for example, to catch a thief).


    • Social media
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    by Brigitte Weaver and George Warren 16 Mar 2023
    by Brigitte Weaver and George Warren 16 Mar 2023

    Should all organisations take another look at social media policies in the wake of the BBC's standoff with Gary Lineker over a comment on Twitter?

    • Artificial intelligence
    • North America
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    Employee monitoring software spots ‘time theft’ in unfair dismissal claim

    by Adam McCulloch 13 Jan 2023
    by Adam McCulloch 13 Jan 2023

    A civil tribunal in Canada has ruled that an employee should compensate her former employer for ‘time theft’ because tracking software had calculated she had misrepresented hours worked.

    • Latest News
    • Employment law
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    Staff monitoring: ensure you consult before imposing a system

    by Gita Patel 25 Nov 2022
    by Gita Patel 25 Nov 2022

    Gita Patel explains that assessment and consultation are the way forward for firms wishing to implement staff monitoring systems.

    • Working from home
    • Hybrid working
    • Latest News

    Half of bosses agree with home worker monitoring

    by Adam McCulloch 18 Oct 2022
    by Adam McCulloch 18 Oct 2022

    New research from the CIPD finds leaders open to the idea of using software to monitor employees.

    • Working from home
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    • Latest News

    Can we monitor remote workers?

    by Rachel Tozer 29 Sep 2022
    by Rachel Tozer 29 Sep 2022

    With civil servants under pressure to be present at the office, there have been reports that some employees’ computer use...

    • Latest News
    • Health and safety
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    Personal safety is not just for lone workers

    by Naz Dossa 6 Sep 2022
    by Naz Dossa 6 Sep 2022

    Naz Dossa looks at how personal safety is an issue that affects more than just vulnerable or frontline staff.

    • Working from home
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    Work in the metaverse: what should HR prepare for?

    by Alex Farrell-Thomas and Olivia Sinfield 1 Apr 2022
    by Alex Farrell-Thomas and Olivia Sinfield 1 Apr 2022

    It won’t be long before work in the metaverse becomes part of daily life, according to some predictions. But this...

    • Artificial intelligence
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    • Employee relations

    TUC warns against employee monitoring after Post Office scandal

    by Jo Faragher 28 Feb 2022
    by Jo Faragher 28 Feb 2022

    Employers should be under a legal requirement to consult workers before using artificial intelligence to monitor them.

    • Social media
    • Latest News
    • Confidentiality

    HSBC Holdings employees under scrutiny for WhatsApp use

    by Jo Faragher 23 Feb 2022
    by Jo Faragher 23 Feb 2022

    HSBC Holdings is being investigated by US regulators over employees' use of WhatsApp

    • Artificial intelligence
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    • Employee engagement

    Why algorithms at work aren’t all bad

    by Pierre Lindmark 18 Jan 2022
    by Pierre Lindmark 18 Jan 2022

    It's easy to see AI as the enemy, but it offers many ways to boost employee engagement and work-life balance.

    • Working from home
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    How HR can get ahead of AI regulation

    by Eilidh Wood 4 Jan 2022
    by Eilidh Wood 4 Jan 2022

    A government report into the impact of AI on the workplace has recommended greater regulation. What are the risks of...

    • Retail
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    IKEA staff found hidden camera in toilet

    by Jo Faragher 4 Oct 2021
    by Jo Faragher 4 Oct 2021

    IKEA has removed hidden security cameras from a warehouse in Peterborough after an employee spotted one in a company toilet.

    • Gig economy
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    Bounds Taxis drivers are workers, tribunal finds

    by Ashleigh Webber 22 Sep 2021
    by Ashleigh Webber 22 Sep 2021

    Drivers at a Northampton-based taxi firm who were required to wear uniforms, drive branded cars and log on to an...

    • Working from home
    • Artificial intelligence
    • Latest News

    Employees look to avoid snooping employers

    by Adam McCulloch 15 Apr 2021
    by Adam McCulloch 15 Apr 2021

    About a quarter of UK employers (24%) said they would leave their job if they felt their privacy was being invaded.

    • Financial services
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    • Hybrid working

    1,200 HSBC employees to work permanently from home

    by Adam McCulloch 8 Apr 2021
    by Adam McCulloch 8 Apr 2021

    HSBC acts on results of employee survey but nearly a third opt to work in offices at least some of the time.

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