This
week’s e-biz in brief
Firms
fail to learn online lessons
The
success of future electronic customer relation management (e-CRM) projects is
being undermined because companies are ignorant of how customers behave on visits
to their websites, according to a new report from Business Intelligence. e-CRM:
Customer Management Strategies for e-Business found that 62 per cent of
companies have learnt nothing about customers’ online preferences and, out of
102 firms surveyed, only 28 per cent questioned could provide a specific answer
about customer visiting habits. www.business-intelligence.co.uk
Post
Office delivers e-learning to staff
The
Post Office is to work with Futuremedia on an Internet-based e-learning system
for its workforce. It will be used to train 6,000 employees in the first six
months and will then be expanded to reach all 200,000 staff as well as
customers and partner organisations. The e-learning projects will include
induction training, generic IT skills and marketing. www.futuremedia.co.uk
Self-service
compensation and benefits
Designing
a self-service web-based compensation and benefits system is one of the areas
covered in the Compensation and Benefits in Telecoms 2001 conference on 30-31
May at London’s Jury’s Hotel. A post-conference workshop focusing on e-pay and
e-benefits will take place at the same venue on 1 June. A follow-up event will
look at how Web-enabled HR can improve quality of life for employees and how
e-systems can facilitate decision-making. For details visit the Vision in
Business website. www.visioninbusiness.com
Recruitment
in the palm of your hand
ActiveRecruiter.palm
is an Internet service that allows HR professionals to recruit from a hand-held
computer such as a Palm. It has been developed as a collaboration between
online recruiter Job Partners and mobile technology company Aladdino. HR
managers can read CVs, receive updates on interviews and create an evaluation
of a candidate using their Palm. www.jobpartners.com www.aladdino.com
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