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Employment lawData protectionLatest News

Government slammed over Jobcentre confidential data blunder

by Personnel Today 28 Nov 2006
by Personnel Today 28 Nov 2006

The government risked being sued by members of the public after a sacked Jobcentre worker was given confidential details of benefit claimants.


Colin Blair was given notebooks containing personal information including National Insurance numbers when he collected his belongings from a Jobcentre Plus branch.


The Department for Work and Pensions (DWP) has insisted the public was protected by confidentiality rules, but legal experts condemned the slip-up.


Adam Turner, employment lawyer at law firm Lovells, told Personnel Today: “Employers are required by law to keep information about people secure. Where there is a breach of the Data Protection Act, members of the public can sue for damage done and distress caused. There could also be a thorough investigation from the information commissioner.”


Blair handled claims for welfare benefits at the Jobcentre Plus contact centre in Newcastle-upon-Tyne until he was dismissed in September after long-term sickness. He was then given a box by his manager that contained personal items from his desk – along with four notebooks packed with names, add­resses, benefit claims and other details.


“For more than three weeks, I had these papers at home,” Blair said. “I tried relentlessly to get a receipt for their return, e-mailing my former manager, the district manager, the chief executive and several others.”


Blair says he eventually threatened to contact the members of the public whose details he held – and only then did the Jobcentre pick up the notepads.


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A DWP spokeswoman said: “We are satisfied that the identities of customers were never at risk. Mr Blair is bound by strict confidentiality rules.


“Disclosure of personal information provided to the department is prohibited.”




Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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