• More than half of HR departments audit their performance against internal
or external criteria, research by the Industrial Society has found.
The most frequent measures used are management information such as turnover
and absence rates, external antennae including benchmarking and best practice,
and communication, such as clarity of documents.
Investors in People was the most frequently used and most highly rated of
the external awards measuring HR practice. The major problems in auditing HR
are deciding what to measure, time constraints and access to relevant
information, the survey found.
One-third of the 472 respondents said no measurement of HR’s effectiveness
takes place in their organisation.