Hospitality industry hit by workforce retention crisis

n The hospitality industry continues to face recruitment and retention problems with more than half of all vacant jobs in the sector remaining unfilled.

Figures from the Hospitality Training Foundation’s Labour Market Review 2002 show that 56.4 per cent of vacancies have not been taken up.

Based on data from the National Online Manpower Information Service (NOMIS), the report finds that regions with a high density of hospitality establishments have the highest number of vacancies and unfilled positions.

Vacancies for chefs and waiting staff are the biggest problem facing employers, affecting all sectors of the hospitality industry.

The report said that while seasonality contributes to the industry’s high staff turnover, low wages are the biggest reason for employees moving on to other jobs.

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