Hurtful words from the HR world

• Research officer Graham Dietz has e-mailed Guru to nominate his own absolute all-time favourite piece of HR jargon/gibberish.

It came from an HR consultant a year or so ago, who told a conference full of managers that the key skill they must develop is”proactive hindsight”.

“Thinking about it for a nanosecond makes your head hurt, and your heart sink,” he says sadly.

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