Frontline
managers make the crucial difference between high-performing and low-performing
firms, according to new research by the Chartered Institute of Personnel and
Development (CIPD).
According
to a survey of 1,000 employees, the higher staff rate their line manager in
people management terms, the more satisfied and committed they are.
The
Bringing Policies to Life report showed that in the 12 organisations studied,
including Jaguar Cars and Selfridges, there was a significant correlation between
employee commitment, motivation and job satisfaction and their relationship
with their manager.
Angela
Baron, CIPD adviser on organisation resourcing, said: "This research
underlines the importance of giving [frontline managers] respect, attention,
training and policy tools to deliver better staff relations and ultimately
performance."
According
to the research, the key roles that frontline managers should be trained in
are:
•
performance appraisal
• coaching and development
• involvement and communication
• absence management
• discipline and grievances
• recruitment and selection
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