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Latest News

Name and shame hotline dubbed a backward step

by Personnel Today 16 Feb 2001
by Personnel Today 16 Feb 2001

The TUC’s
campaign to name and shame call centre managers has been called “regressive” by
the chairwoman of the Call Centre Management Association.

“The fact
that the TUC  has asked workers in a
call centre to name and shame managers is a regressive way of helping the call
centre industry,” said Ann-Marie Stagg at the IRS’s Safe and Healthy Call
Centre conference in London.

The TUC
campaign on was launched this week to highlight the retention and pay issues in
the sector.  The union has asked staff
to shop shoddy employers by ringing the TUC hotline.

www.tuc.org.uk

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By Karen
Higginbottom

 

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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