NTL cuts jobs and merges UK call centres

Telephone
and cable company NTL is to cut 1,500 jobs at its UK call centres.

The
UK’s biggest cable TV firm said the losses were the result of its decision to
close 10 of its 13 UK call centres over the next 18 months.

In
November 2003, NTL unveiled plans for an efficiency drive that would see it
reduce its 14,000-strong workforce by 2,000 over the next three years.

The
company said sites in Belfast, Glasgow, Brighton, Cambridge and Winnersh (near
Reading), would be closed. Meanwhile, its call centre operations would be
merged into three bases in Manchester, Swansea and Bellshill (one of two NTL
sites in Glasgow).

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The
group added that it hoped to achieve most of the cuts through "natural
wastage".

By Mike Berry