Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Recruitment & retention
    • Wellbeing
    • Occupational Health
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Recruitment & retention
    • Wellbeing
    • Occupational Health
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise

CoronavirusClinical governanceOccupational HealthOH service delivery

Occupational health on the coronavirus frontline – ‘I have been supporting my local NHS OH team’

by Personnel Today 14 Aug 2020
by Personnel Today 14 Aug 2020 Dawn Grout. "I do feel I did my bit to help out and made a contribution."
Dawn Grout. "I do feel I did my bit to help out and made a contribution."

During August, we are telling the stories of occupational health nurses who have come to the aid of the hard-pressed NHS during the coronavirus crisis. This week we hear from University of Reading OH manager Dawn Grout.

I am an occupational health manager at Reading University and also a Queen’s Nurse. When lockdown occurred I felt I wanted to help in the NHS and so I contacted my local NHS trust to volunteer.

By this time I was carrying out my usual role at home, so undertaking a full OH remit and also being a busy member of one of the university’s major incident sub groups, all via telephone or video conferencing.

I approached my manager to say I was hoping to volunteer. Whilst they were supportive, they were concerned that if I became ill I wouldn’t be able to fulfil my role; they were supportive
as long as I did some of the volunteering in my own time

I was contacted by my NHS trust and, whilst the initial discussion was to get me on to a ward, it then switched to me working in the OH unit. All the way along I stressed that I was doing this voluntarily and I didn’t want to be paid, and hence I was given an honorary contract.

The way it worked was I split my day between my university day job where I aimed to work five hours before being driven the short distance to start work at the OH unit. I met the team, got used to Cohort [software] again and soon was given a number of Covid-19 telephone messages to work through.

Although I hadn’t worked in the NHS for a while I found using my listening skills and my ability to be compassionate was all that was needed. Every call I carried out was unique, with everyone having their own concerns about their own or their family’s health and wellbeing.

Despite being armed with FAQs, it was evident each call needed time and attention to make sure each NHS worker got the correct advice. Supporting the team was also important as, whilst my usual OH service was quieter than usual, these guys had been dealing with an increase in calls for weeks

I recognised there was a mental health element to deal with, as often I would find myself mulling over some of the scenarios that I had been dealing with.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

My shift was four hours, which seemed short but starting each day at 7am, walking home from the trust, and then having to catch up on any university emails in the evening all made for a long day. I also recognised there was a mental health element to deal with, as often I would find myself mulling over some of the scenarios that I had been dealing with.

Although this doesn’t sound outstanding, I do feel I did my bit to help out and made a contribution of my own to the NHS. The feedback I got from the NHS team was that they found my contribution was valuable, and just having another experienced person around was helpful, which was great.

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

previous post
Job postings soar to highest point since lockdown
next post
‘Be understanding’ of staff self-isolating after trips abroad

You may also like

Employers need to step up on wellbeing provision,...

10 Sep 2025

Managing risk assessments for employees who are deaf...

9 Sep 2025

Sickness absence soars to nearly two weeks per...

9 Sep 2025

Director with cancer treated unfairly over pay, rules...

5 Sep 2025

Working with pesticides linked to higher risk of...

4 Sep 2025

Reform fit notes to recover falling over-50s employment

11 Aug 2025

‘Frustrating’ that NHS Plan has overlooked OH, warns...

8 Jul 2025

Four in 10 call centre workers to quit...

8 Jul 2025

Third in north west fear ill health will...

2 Jul 2025

Supporting employees through substance abuse

24 Jun 2025

  • Workplace health benefits need to be simplified SPONSORED | Long-term sickness...Read more
  • Work smart – stay well: Avoid unnecessary pain with centred ergonomics SPONSORED | If you often notice...Read more
  • Elevate your L&D strategy at the World of Learning 2025 SPONSORED | This October...Read more
  • How to employ a global workforce from the UK (webinar) WEBINAR | With an unpredictable...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits Live
Employee Benefits
Forum for Expatriate Management
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Recruitment & retention
    • Wellbeing
    • Occupational Health
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise