Authors: David Nickerson, Suzy Siddons
Publisher: Kogan Page
Rescuing failed customer relationship management projects became my stock in trade several years ago. I went on to rescue many other failed business projects as my reputation as a salvage expert grew. Now I run best practice and troubleshooting education programmes for project sponsors and leaders, so I was delighted to read this book.
I will definitely be adding it to my recommended resources for those about to embark on the rollercoaster that is project leadership, especially where it is linked to a high-profile organisational change programme.
The book takes a common-sense approach to all aspects of project design, illustrates where many of the common pitfalls occur, and offers practical advice on how to minimise and contain risk.
It goes beyond the dull but obligatory information regarding administrative project control, and involves the reader in the more complex skills – how to deliver the message without being shot, salvaging treasures from the wreckage and, importantly, how HR can play a role in supporting the organisation to create triumph in adversity.
Useful? Four out of five stars
Well-written? Four out of five stars
Practical? Four out of five stars
Inspirational? Three out of five stars
Value for money? Four out of five stars
Overall? Four out of five stars
Reviewed by Janet Davies, business management trainer, author, and editor of the careers website New Life Network