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Latest News

Salespeople waste up to 90 per cent of the working day

by Personnel Today 2 Mar 2004
by Personnel Today 2 Mar 2004

The
UK’s salesforce is wasting as much as 90 per cent of the working day, and is
only half as efficient as it could be, according to the latest research.

A
poll by consultants Proudfoot, found that salespeople spend just 10 per cent of
their time actively selling because they are bogged down by other tasks, such
as administration.

Sales
staff are increasingly hampered by paperwork and sucked into dealing with
customer service issues, leaving less time to do the job they were hired for.

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The
survey analysed the salesforces of more than 1,400 companies and found poor
management was the root cause of the productivity problems.

Sales staff in the automotive industry were found to be the
most effective, spending 17 per cent of their time actively selling, while the
paper industry was the worst, with staff using just 4 per cent of their time to
sell.

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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