The three-year, multi-million pound deal will enable BeCogent to grow its operation in Erskine to 700 employees, taking its total workforce to 2,500.
BeCogent will handle all customer contact enquiries and manage the order process for John Lewis Direct, the web and catalogue division of the John Lewis department stores. The deal will open up opportunities in administration, back office, HR and training roles.
Charles Breslin, managing director of BeCogent, said: “We faced strong competition from some of the largest outsourced contact centre operators in the UK and the world, and there is no doubt it is a major coup for us to have secured the business.
“Going forward, this contract win places us in a position of real strength, and there is no doubt that we will use it as a platform for further significant growth. Indeed, I am confident that we will finalise a similar agreement with another national organisation within the next couple of months,” Breslin said.