Tesco Distribution has been shortlisted in the Excellence in Training
category in the Personnel Today Awards.
The ‘Growing people for growth’ team’s entry, led by learning director Kim
Birnie was praised by the judge for delivering first-class results.
The company, which employs more than 9,000 people delivering goods to Tesco
stores, implemented the scheme to help improve staff and, in turn, raise
customer satisfaction.
The team designed a long-term strategy to ensure the training would be
sustainable and offer a framework for developing skills and knowledge. The
framework has three levels: bronze, silver and gold, as well as two dimensions
– skills for everyone and job-specific operating skills.
Colin Steed, chief executive of the Institute of IT Training and judge of
the category, called the Tesco entry an exemplary business-led programme
providing continuous skills and knowledge development. He said: "Tesco
Distribution is particularly commended on its exemplary trainer development and
continuous assessment process. It is an outstanding example of how a change
programme, when fully supported by the company and integrated with the
business, can deliver first class results."
What the team achieved
– Half the coaches have been promoted
or moved into new roles
– Distribution response rate now stands at more than 80 per cent
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– A 13 per cent rise in the number of staff who know the
company values
– A 17 per cent rise in the number of staff who feel they are
listened to
