Training is more important than financial incentives in retaining telecom staff, delegates were told at an HR telecoms conference in London last week.
John Halladay, international consultant at Watson Wyatt, unveiled findings from a survey of 14 telecom companies that shows that the majority – over 60 per cent - felt training was fundamental to addressing retention problems. It rated higher than increasing basic pay, bonus payments and career progression.
Steve Peace, employee relations advisor for One2One, agreed that training is a vital part of its retention strategy.
He said, “The ability of an employers to provide development opportunities is very important as we are competing for very marketable skills. It’s vital to our retention strategy but only one element of it.”
By Karen Higginbottom