I am rather late in reviewing this book, which was published last autumn, but was only sent to me recently and parts of it have dated already.
Its central messages are worthwhile and worthy. The author argues, quite rightly, that assertiveness is a way of doing business based on mutual respect and regard.
She says that assertiveness is expressed in values and beliefs such as respect and dignity, diversity and inclusivity.
These messages are irrefutable and timeless, but some of its concerns about work-life balance and bullying have been covered elsewhere in the past couple of years.
However, this is a useful compendium of issues surrounding the quest for diversity and would make a good reference guide for generalists who want to supplement their knowledge with specialist material on occupational psychology.
The case studies from leading organisations are honest, detailed and bound to be helpful.
Useful? 5 stars (out of 5)
Well-written? 4 stars
Value for money? 3 stars