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Latest News

Aviva call centres to join the exodus to India

by Personnel Today 12 Feb 2003
by Personnel Today 12 Feb 2003

The
UK’s largest insurer is following the example of HSBC bank and setting up a
call centre and processing unit in India, says The Independent newspaper.

Aviva,
which operates as Norwich Union in the UK, is said to be considering a move to
the subcontinent where running costs can be up to 40 per cent cheaper.

The
newspaper report claimed that Aviva’s proposed move could lead to job losses in
the UK, although it would try and keep them to a minimum by transferring staff
to other areas of the business.

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The
firm currently employs around 30,000 staff in the UK and the new call centre in
India could start with 1,000 employees.

By Ross Wigham

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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Personnel Today
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