Bank offshores HR admin to India

Lloyds TSB is to offshore about 150 HR administration jobs to India over the next 12 months.

The high-street bank said it was transferring the roles to outsourcing provider Xansa, a move condemned by the company’s trade union.

Bernard O’Driscoll, HR services director, said all affected staff will be offered alternative jobs at the company.
“We will be talking to all staff individually over the next few weeks to discuss how this decision affects them and what their preferences are for the future,” he said.
Lloyds TSB Group Union (LTU) – the union representing 45,000 of the bank’s staff – has been campaigning against the transfer of work to India.

It is particularly angry at the offshoring of the HR call centre, which provides line managers with advice and guidance, to India.

“Staff can now expect to suffer the very same inferior service that customers using the bank’s call centre in India have encountered,” the union said.

Steve Tatlow, assistant general secretary at Lloyds TSB Group Union, said: “This all goes to show that Lloyds TSB is showing the same contempt to its staff as it is already inflicting upon customers, through placing cost-cutting ahead of any service quality considerations.

“It is unacceptable that staff in the UK will lose their jobs for no other reason than they can be replaced with lower-paid staff based in India.”

For staff who choose not to remain with the bank, the firm said assistance is available under its offshoring job security agreement. This includes the offer of a training bond of up to £2,000 towards the cost of recognised training courses.

Lloyds TSB outsources finance operations to India


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