Call centre staff struggling on low pay

Call centre employees’ salaries are 40 per cent less than average
earnings, according to a report by the TUC.

Call handlers in Wales are the lowest paid with an average
salary of £11,100, with London’s being the highest on £14,050.

Although call centres are characterised by low pay, the
report claims that the concentration of centres in areas like Glasgow and South
Wales is driving up standards as employers compete with each other to keep
staff.

Call centres employ over 400,000 people, which is more than
the coal, steel and vehicle manufacturing industries put together. The report
estimates that by 2008 there will be over 665,000 full time equivalent jobs in the
industry.

www.tuc.org.uk

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By Mike Broad