Communication
skills have topped a list of the most important training needs for employers.
The
importance of people management has slipped, with only a third of respondents
ranking it as significant.
The
annual Training Trends survey by Capita Learning and Development shows that 47
per cent of businesses rate communication skills as the most important area of
training for staff while 42 per cent said IT training was the most crucial.
People
management training dropped from 44 per cent to 33 per cent.
Other
areas highlighted in the research included health and safety (41 per cent),
customer care (34 per cent) and business and finance.
The
research also found that small firms with less than 25 staff spent around £400
per head on training compared to just £350 per head by larger firms.
E-learning
is also proving less popular than traditional methods with 95 per cent of the
821 respondents preferring face-to-face courses.
