Disability training for hospitality staff

Hospitality
staff are being trained via CD-Rom to understand how the Disability
Discrimination Act 1995 (DDA) applies to them.

The
‘welcoming disabled guests’ CD was designed by IndividuALL, the organisation
set up to provide practical advice on disability issues to the hospitality
industry. The CD contains four modules that explain how staff are expected to
treat disabled customers though a mixture of quizzes and interactive exercises.

The
system is designed to lead users in a stimulating and thought-provoking way to
a greater understanding of disability issues.

After
the first three modules, users sit a final test in which participants must
answer 10 of the 12 questions correctly. Those that do receive a certificate,
which can be used to achieve the British Hospitality Association’s Excellence
Through People (ETP) accreditation.

To
date the CD-Rom has been sponsored by four hotel groups – Accor, Jarvis Hotels,
Moat House Hotels and Millennium and Copthorne – to reach the widest possible
audience.

IndividuaALL
is the trade name of the Disability Partnership – a body set up eight years ago
under the auspices of HRH the Prince of Wales.

By Phil Boucher

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