Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Employee relationsIndustrial action / strikes

Ex-Royal Mail HR manager voices industrial relations ‘frustration’

by Louisa Peacock 18 Nov 2009
by Louisa Peacock 18 Nov 2009

A former Royal Mail HR manager has spoken out about the “frustrating” way the postal services firm deals with industrial relations, which has ultimately led the organisation to a state of “brinkmanship”.

Speaking exclusively to Personnel Today, the HR professional said Royal Mail should have better communicated with postal unions a long time ago to try to keep them onside regarding the company’s modernisation plans.

Poor handling of negotiations have instead caused the postal services firm and the Communication and Workers Union (CWU) to become locked in a bitter dispute over pay and working conditions, the individual said.

Last month alone, a series of 24-hour strikes caused severe disruption to postal services, costing small businesses tens of millions of pounds in terms of lost orders and extra couriers.

The senior HR practitioner, who has now left the company and wished to remain anonymous, told Personnel Today: “Royal Mail should have sorted out the unions many years ago. The company is hampered by its industrial relations.

“Royal Mail should have taken the opportunity to modernise in partnership with unions on a national, regional and local level before the business got to the brinkmanship state it is currently in.”

The ex-manager added the CWU originally agreed to the job-cut proposals put forward by Royal Mail, but exact details were not drawn up, and poor communications on both sides caused each party to drift further apart.

When asked what was getting in the way of HR doing its job properly, the individual said: “Courage. Both sides didn’t listen to each other [when negotiating]. While each side had merit, they want their heads banging together.”

The former HR boss added: “It was a challenging job, not stressful, and exciting at times – but the work was ultimately frustrating.”

Royal Mail reached an interim peace deal with the CWU earlier this month in a bid to prevent further strikes before Christmas. The union has admitted some redundancies will be necessary as part of plans to reshape the postal firm, but wants to improve job security for the remaining workers before reaching any long-term agreement.

The CWU has said that even though it agreed in 2007 that jobs would need to be lost as part of modernisation plans, specific details were unknown at that time.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

Royal Mail has said staffing cuts are inevitable, given that the amount of post it delivers each year is falling by 10%, losing the company £170m a year.

Royal Mail
Louisa Peacock

previous post
Giunti Labs’ latest solutions on show for the Ministry of Defence
next post
Bankers’ bonus restriction powers unlikely to be enforced by FSA

You may also like

Minister defends Employment Rights Bill at Acas conference

16 May 2025

‘Polygamous working’ is a minefield for HR

14 May 2025

Nurses threaten strikes if pay demands not met

12 May 2025

Resident doctors to ballot for strike action

2 May 2025

Ofgem workers ballot for strike action

2 May 2025

University of East Anglia set for nine days...

2 May 2025

Unite announces further Gatwick airport strikes

2 May 2025

Employment Rights Bill must be tightened to protect...

1 May 2025

Acas hosts talks to end Birmingham bin strike

1 May 2025

Four ways HR can maintain trust in uncertain...

23 Apr 2025

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+