Firm doubles number of exit interviews at bank

The Royal Bank of Scotland has outsourced the HR task of interviewing staff who leave the company – a move that has doubled the number of exit interviews.

Group HR director Neil Rodden told delegates at the Society of Directors of Personnel Scotland annual conference in Ayr last week that this was one of a number of HR outsourcing activities in place.

"We could never get above 25 per cent and the outsourced company gets 50 per cent. This gives us a clearer picture of why people leave and helps us develop future strategy."

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The company has been introducing "e-HR", the bank’s application of technology to HR delivery automating administrative tasks. "It is an intranet structure that will deliver a lot of what HR has traditionally done. This will involve a reduction in HR staff, but an increase in the breadth of what is done by HR in the future by getting involved in adding value."

He believes that the "increased strategic role for HR will allow us to go into areas we have never done before".