A scheme designed to resolve work-related disputes internally and reduce
tribunal claims across central government has saved millions of pounds in
The alternative disputes resolution (ADR) initiative has contributed to
savings in excess of £6m across all departments, according to figures for the
financial year to March 2003.
The figures also show that 90 per cent of the 617 cases brought under ADR
were successfully resolved.
ADR has been gradually introduced across central government departments
since March 2001 when Lord Irvine, the previous Lord Chancellor, announced the
Under the pledge, all Government departments and agencies committed to
considering ADR for all suitable cases wherever the other party accepts it.
Dorothy Brown, head of HR service delivery at the Department for
Constitutional Affairs (DCA), which has been piloting ADR since June, said the
new approach has already transformed the way workplace disputes are resolved.
"The results are really promising and have surpassed our
expectations," said Brown. "It shows there is a real willingness to
settle rather than litigate."
She said ADR has cut the time for complaints to be processed from 12 weeks
for tribunal investigations, to just two days.
The DCA pilot scheme, which runs until December, currently has a 100 per
cent success rate in settling disputes internally.
Under the new system, formal complaints are taken to a central casework team
made up of HR advisers. They decide whether ADR is appropriate in the
circumstances and if so, refer it to a ‘gate keeper’, who chooses two people
from a list of trained mediators to oversee the case. These are members of
staff who have been trained in interviewing, facilitating and communicating
Brown added that the mediators felt the skills they had learned would be
beneficial in other areas of their work.
By Michael Millar