Recruitment firm Harvey Nash has halved its own staff turnover rate in just five years with the use of human resources (HR) consultants.
Chief executive Albert Ellis told Personnel Today that a specific project to increase retention had reduced staff churn from 50% in 2002 to less than 20% this year.
“These consultants looked at our talent pool and calibrated it,” Ellis said. “Then they gave us feedback on what people wanted from their careers with us.
“Now I know what turns people in my organisation on, and this has been responsible for reducing churn to under 20%.”
Ellis said the majority of Harvey Nash’s senior members of staff are on executive coaching programmes as the firm concentrates on nuturing its own talent.