Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Shared parental leave
    • Redundancy
    • Maternity & Paternity
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
    • OHW Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Shared parental leave
    • Redundancy
    • Maternity & Paternity
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
    • OHW Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

IT training

How to tell if training was effective and well delivered

by Personnel Today 18 Feb 2010
by Personnel Today 18 Feb 2010

Seven ways to tell if training was effective and well delivered:

1. Go through feedback sheets with trainer after each course/event.

2. Discuss any gripes with trainer before contacting delegate.

3. Call a couple of delegates afterwards to discuss what they thought of the course.

4. If issues arise and the training is to be repeated discuss and resolve with trainer.

5. If issues continue with same trainer then sever the contract or, if trainer is supplied by a provider, ask for another trainer and vet him/her thoroughly.

6. Some time after training contact delegates’ line managers and find out what difference training has made to their performance and skills.

7. For some skills and functions – for example sales – metrics can be used to measure post-training performance.

Jayne Stokes, head of learning at Santander UK, says the bank is in the process of changing how it measuresthe effectiveness of its training, but that proof of training’s impact on the bottom line ‘has always been intangible’. Santander UK measures training effectiveness by asking four key questions:

  • Nominations – how many attended the training course?
  • Did those that started also finish?
  • How well did learners score? Did they pass the exams/assessments?
  • Feedback and surveys. How was the programme received?

 

mktoMunchkin(“589-ITG-580”);

Avatar
Personnel Today

previous post
Employing ex-soldiers in the workplace
next post
Banking HR professionals don’t have the clout to influence pay or reward for high earners

You may also like

How flexible learning can close the digital skills...

9 May 2022

Productivity blighted by users’ tech problems, research reveals

6 May 2022

Upskilling: Why a ‘total learning’ approach is crucial

17 Dec 2021

Short courses to build STEM skills launched

13 Oct 2021

How does a tech firm make skills fit...

13 Sep 2021

Harness older workers’ skills, employers urged

23 Jul 2021

Micro-credentials: negotiating L&D’s post-Covid roadmap

14 Jun 2021

Digital learning has surged during pandemic

25 May 2021

One in four firms face shortage in basic...

22 Mar 2021

The fourth industrial revolution is upon us: do...

30 Dec 2020
  • Apprenticeships are the solution to your recruitment problems PROMOTED | Apprenticeships have the pulling power...Read more
  • What it really means to be mentally fit PROMOTED | What is mental fitness...Read more
  • How music can help to ease anxiety at work PROMOTED | A lot has happened since March 2020, hasn’t it?...Read more
  • Why now is the time to plug the unhealthy gap PROMOTED | We’ve all heard the term ‘health is wealth’...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2022

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2022 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Shared parental leave
    • Redundancy
    • Maternity & Paternity
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
    • OHW Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+