HR directors want more value per employee

than half of HR directors are dissatisfied with the cost of HR per employee,
according to a new report.

Dares Wins: HR Service Delivery in 2003
, a report by Xchanging HR Services,
surveyed 60 HR directors from some of the UK’s top organisations. 

found that:

70 per cent of HR directors want to improve their department’s ability to add
value to the organisation

68 per cent of HR directors think their department must improve its
transactional efficiency and productivity

More than half of HR directors are prevented from fulfilling these requirements
due to time constraints and other business initiatives taking priority

56 per cent of organisations are seriously considering extending or purchasing
outsourcing services in the next year

Houghton, chief executive of Xchanging UK, said: “Companies are taking a long
hard look at their back offices and are beginning to see that it makes sense to
shed costly and inefficient administrative processes so they can focus on

By Quentin Reade

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