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More than half of HR directors are dissatisfied with the cost of HR per employee, according to a new report.
Who Dares Wins: HR Service Delivery in 2003, a report by Xchanging HR Services, surveyed 60 HR directors from some of the UK’s top organisations.
It found that:
- 70 per cent of HR directors want to improve their department’s ability to add value to the organisation
- 68 per cent of HR directors think their department must improve its transactional efficiency and productivity
- More than half of HR directors are prevented from fulfilling these requirements due to time constraints and other business initiatives taking priority
- 56 per cent of organisations are seriously considering extending or purchasing outsourcing services in the next year
Richard Houghton, chief executive of Xchanging UK, said: “Companies are taking a long hard look at their back offices and are beginning to see that it makes sense to shed costly and inefficient administrative processes so they can focus on strategy.”
