The next generation of employees are computer-literate but lack good interpersonal skills.
The Future Generation Internet Survey, published by business advisors KPMG, reveals that 17- and 18-year-olds think that computers are more important than telephones when starting their careers.
Derek McAllen, director of KPMG’s e-business centre of excellence, claims that recent technological communication advances mean that while young people are computer-literate they lack the more traditional face-to-face skills.
“The increasing use of e-mail and the popularity of text messaging between mobile phones by young people means that while they are more computer-friendly than previous generations their interpersonal skills are not fully developed,” explained McAllen.
“The challenge for HR professions is twofold - an Internet strategy to attract the best and a corporate strategy to retain the best. To do this they will have to invest significantly in communication training courses.”