Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Recruitment & retention

Kronos survey reveals retail hiring slow-down this Christmas

by Personnel Today 4 Dec 2008
by Personnel Today 4 Dec 2008

The Kronos Christmas Scheduling survey of retail store managers, reveals that 80% of respondents believe their stores are often understaffed for the volume of work required, with staff sickness and busy trading in the evening listed as the two main reasons for staff shortages. 

Yet, despite recent news from Deloitte that consumer spending this Christmas will be the same as last year, 37% of retailers are planning to hire fewer staff than in 2007, with only 5% of retailers planning to hire more staff than last year.

A further 26% of retailers plan to offer overtime to cover busy periods.
 
Retailers are understandably cautious about Christmas trading.

However, if consumer spending remains the same as last year, a hiring freeze could result in understaffing which will have a detrimental effect on customer service, with longer queues, fewer staff on the shop floor to help customers and a greater likelihood of abandoned sales.

The recent Kronos Retail Shopping Frustrations Survey highlighted that 7 out of 10 shoppers would leave a store without making a purchase where queues were too long.
 
The Christmas Scheduling survey also highlights that 70% of retailers are still using labour intensive paper-based systems and spreadsheets to draw up and manage staff working schedules.

Creating employee schedules takes over six hours per week for 45% of the stores who responded, and the work involved in creating schedules is done by the store manager alone in 40% of organisations.

In some larger grocery stores, between 20 and 30 hours per week are spent creating schedules. 
 
Around 42% of retailers do plan to recruit at the same level as 2007 and expect that the additional scheduling workload will take up to five hours per week.
 
The survey also looked at how many retail staff are multi-skilled and able to work in more than one area of the store. Approximately 85% of employees are multi-skilled according to respondents.
 
Kronos works with some of the UK’s largest retailers to optimise staff schedules to match the unique trading patterns of each store. Retailers benefit from lower admin levels, lower overtime costs and higher levels of customer satisfaction.
 
Simon Macpherson, Operations Director, Kronos comments:

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

“A hiring freeze is unlikely to save money if retailers are paying overtime to cover busy periods. Retailers need to find a way to automate and optimise employee schedules in order to make the very best use of all available employees and reduce the need to either pay overtime or hire in extra staff.

“It’s a tough trading environment and retailers must be able to differentiate on customer service. A freeze on hiring may save costs, but is likely to have a negative impact on sales.”

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

previous post
Self-styled older worker champion hits out at ageist recruitment agencies
next post
Poor pay prospects could drive recession veterans into early retirement

You may also like

How neuroscience can unlock employee recognition

22 May 2025

Workers ‘wait and see’ as companies struggle to...

16 May 2025

So what does the election of a new...

9 May 2025

Rumours during recruitment: how should HR respond?

9 May 2025

Teacher apprenticeship route to be tied to school...

9 May 2025

British Steel to resume recruitment

8 May 2025

M&S pauses hiring as it deals with cyber...

2 May 2025

Top 10 HR questions April 2025: increases to...

2 May 2025

Leading with honest feedback: A responsibility in recruitment

24 Apr 2025

Succession planning now ‘more of a priority than...

24 Apr 2025

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+