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Latest NewsHR practiceSickness absence

Most call centres fail to hit sickness absence targets, research shows

by Greg Pitcher 19 Feb 2007
by Greg Pitcher 19 Feb 2007

More than half of call centres are not achieving their sickness absence targets, according to a recent report.

The annual survey by the Professional Planning Forum shows that 56% of centres are failing on their absence targets – although this is down from 72% last year.

Two out of three firms believe their sickness absence is satisfactory or better, and one-third use their target absence figures to plan staffing resources.

Key reasons for improvements in the past 12 months include robust management policies, consistent treatment of employees and improved work-life balance.

Professional Planning Forum director Steve Woosey said that resource planners were making a difference to absence rates.

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“The large proportion of resource planners (83%) who believe they can influence absence rates represents a huge shift from last year; it is clear that our message that planners can make a real difference is achieving results,” he said.

The survey analysed results from 136 respondents from all industry sectors during January 2007.

Greg Pitcher

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