At present only 2.8 per cent of shoppers buy their records on-line with 2.5 per cent buying books this way. But within five years increases to 13.9 per cent and 13.5 per cent respectively are predicted, according to Skills for Tomorrow’s High Street.
The report, commissioned from the Henley Centre by London Skills Forecasting Unit, also found that 12.6 per cent of people booking a holiday will do so on-line by 2005, compared with 2.3 per cent now.
The report urges retailers to train staff in IT literacy and numeracy in order to compete.
• 020-7648 4650, www.skills-unit.com