Online admin takes off as BA staff flock to use intranet site

British Airways (BA) has beaten its target of getting more than 80 per cent
of staff to carry out administrative tasks online.

More than 40,000 of them now book training courses or check pensions
contributions online through a company intranet site, which has personalised
information for each employee.

The portal’s development is part of a two-year business plan to reduce BA’s
paper-based processes and prevent duplication. By March 2005, it expects to
have saved £50m by carrying out administration online.

It has already started replacing paper payslips with online forms accessed
via the portal. So far, 400 senior managers have opted for electronic payslips,
and the company hopes to introduce the online system for thousands of staff.

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