Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Department for Business and Trade (DBT)Minimum wageTips and gratuities

Restaurant tipping practices to be investigated

by Rob Moss 1 Sep 2015
by Rob Moss 1 Sep 2015 Eye Ubiquitous/REX
Eye Ubiquitous/REX

Business secretary Sajid Javid has launched an investigation into the abuse of restaurant tipping, following media reports of hospitality employers withholding tips from staff to cover administrative costs.

The Côte restaurant chain was last month accused by campaigners of “misleading” customers by keeping the 12.5% service charge, rather than it being kept by waiting staff. And many high-street chains, including Pizza Express, Strada and Zizzi, deduct fees from tips to cover administration costs.

Javid said: “When a diner leaves a tip, they rightly expect it to go to staff. In full. I’m concerned about recent reports, suggesting some restaurants pocket tips for themselves. That’s just not right.

Tipping and gratuities resources

Can employers use tips to count towards payment of the national minimum wage?

Under the national minimum wage legislation, are employers obliged to pass on the full value of all tips to employees?

“I’ve ordered an immediate investigation to look at the evidence and consider the views of employees, customers and the industry to see how we can deal with the abuse of tipping.”

The call for evidence will look at how restaurants treat tips left by customers and whether or not the Government should intervene to strengthen the voluntary code of practice run by the British Hospitality Association (BHA).

The inquiry will seek views from the hospitality industry and other key stakeholders, and will consider whether or not there should be a cap on the proportion of tips restaurants can withhold from staff for administrative costs and, if so, what this level should be.

Research from 2009 found that 20% of restaurants did not pass tips to their staff, yet the vast majority of customers said they wanted waiting staff to receive tips left for them, according to a government statement.

While there is a voluntary code of practice overseen by the BHA, restaurants can choose to ignore it.

Before October 2009, tips could count for national minimum wage purposes if they were paid by the employer through the payroll, recorded in the accounts or records and reflected in pay statements. Payments from a “tronc”, an arrangement used to pool and distribute tips, could count for national minimum wage purposes only if they were paid by the employer through the payroll.

Since October 2009, the use of tips, service charges, gratuities or cover charges to make up the national minimum wage is not permitted, regardless of whether or not they are paid through the payroll.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

The Government has also announced today a package of measures to ensure people receive fair pay, proposing to double the penalties for non-payment of the national minimum wage and the national living wage, which comes into force next April.

Individuals who are found to have deliberately not complied with minimum pay obligations may be disqualified from being a company director for up to 15 years.

Rob Moss

Rob Moss is a business journalist with more than 25 years' experience. He has been editor of Personnel Today since 2010. He joined the publication in 2006 as online editor of the award-winning website. Rob specialises in labour market economics, gender diversity and family-friendly working. He has hosted hundreds of webinar and podcasts. Before writing about HR and employment he ran news and feature desks on publications serving the global optical and eyewear market, the UK electrical industry, and energy markets in Asia and the Middle East.

previous post
Oliver Bonas becomes first high street Living Wage retailer
next post
Less than half of employers believe they have a duty of care

You may also like

Restaurant tips should be included in holiday pay

21 May 2025

Next to improve wage-setting transparency after shareholder pressure

16 May 2025

UK-US deal saves ‘thousands’ of jobs in car...

9 May 2025

Government defends NIC relief in UK-India trade deal

7 May 2025

Top 10 HR questions April 2025: increases to...

2 May 2025

British Steel puts brakes on redundancy process

23 Apr 2025

British Steel jobs look more secure after emergency...

14 Apr 2025

Working when the clocks go forward: how should...

30 Mar 2025

Most businesses will need to adjust wages in...

28 Mar 2025

April 2025: What’s coming up for HR?

21 Mar 2025

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+