Richmond Systems survey finds IT problems annoy UK workers more than poor restaurant service

IT issues and server downtime are a bigger irritation for UK workers than poor restaurant service, research has found.

A survey conducted by software service desk provider Richmond Systems, found that three in 10 respondents are infuriated by IT problems, compared with five in 20 who are turned off by bad restaurant service.

A broken mobile device is the biggest daily irritant for two in 10 workers, while only 13% hate waiting in a queue.

Eric Wright, managing director at Richmond Systems, said: “IT problems still seem to be the bane of everyday life and companies should be doing more to rectify this.

“If the technology fails, you have little choice but to sit around and wait for it to be fixed. This can be frustrating and costly, especially when under pressure from work deadlines.

“We are still seeing a gap between IT service level agreements and employee satisfaction that needs to be bridged,” he added.

In a similar survey, Richmond Systems also found that seven in 10 office workers will try to fix a PC-related problem themselves, rather than contact the IT helpdesk, showing little faith in the team to resolve the matter quickly.

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