Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+

HR practice

Rudeness in the workplace causes staff to make mistakes

by Personnel Today 7 Jul 2010
by Personnel Today 7 Jul 2010

Rudeness in the workplace causes staff to make more mistakes, even if they are not on the receiving end of the aggression, a psychologist has warned.

Heated discussions with colleagues, arguments and rudeness cause people to lose concentration, according to Rhona Flin, a professor at Aberdeen University.

She stressed the problem was widespread, and surveys had shown one in 10 workers witness rudeness on a daily basis, the Daily Telegraph has reported.

The issue is of particular concern in healthcare settings, and disagreements between clinical staff are not uncommon, she added.

Two-thirds of NHS operating staff said over the past six months they had been on the receiving end of aggression from nurses and half said it had come from surgeons.

Sign up to our weekly round-up of HR news and guidance

Receive the Personnel Today Direct e-newsletter every Wednesday

OptOut
This field is for validation purposes and should be left unchanged.

Flin said studies had shown being the victim of rudeness can impair cognitive skills, with students who were insulted by a professor performing worse on subsequent memory tasks. While other experiments had shown even witnessing rudeness to other people affects performance, she said.

“If incivility does occur in operating theatres and affects workers’ ability to perform tasks, the risks for surgical patients â€“ whose treatment depends on particularly high levels of mental concentration and flawless task execution â€“ could increase,” said Flin.

Personnel Today

previous post
One in four teenagers are Neets at some point, Audit Commission warns
next post
Working Time Directive: UK government must engage in the debate

You may also like

What do HR specialists enjoy most about their...

21 Mar 2025

King’s College London get top marks for HR...

20 Nov 2024

Personnel Today Awards 2024: The shortlists in full

13 Nov 2024

CIPD launches HR support pilot scheme for SMEs

7 Oct 2024

Are managers equipped to handle workplace conflict?

24 Sep 2024

Reimagining the employee lifecycle as a public sector...

5 Sep 2024

Employers urged to take action during riots

7 Aug 2024

HR changes save NHS Wales board £740k and...

6 Aug 2024

HR ‘unprepared’ for AI workforce revolution

29 May 2024

Tarantula-pranking train driver reinstated and awarded £40k

28 Feb 2024

  • 2025 Employee Communications Report PROMOTED | HR and leadership...Read more
  • The Majority of Employees Have Their Eyes on Their Next Move PROMOTED | A staggering 65%...Read more
  • Prioritising performance management: Strategies for success (webinar) WEBINAR | In today’s fast-paced...Read more
  • Self-Leadership: The Key to Successful Organisations PROMOTED | Eletive is helping businesses...Read more
  • Retaining Female Talent: Four Ways to Reduce Workplace Drop Out PROMOTED | International Women’s Day...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2025

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2025 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • Brightmine
    • Learn more
    • Products
    • Free trial
    • Request a quote
  • Webinars
  • Advertise
  • OHW+