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Personnel Today

Service centre offers one-stop HR advice

by Personnel Today 22 Aug 2000
by Personnel Today 22 Aug 2000

Pub and leisure company Scottish & Newcastle Retail is to introduce the hospitality industry’s first human resources service centre.

The company says the centre, designed to deal with enquiries from its 42,000 employees, will provide a faster and more consistent service. It aims to give staff a one-stop shop telephone number manned by HR administrators.

Other companies with UK-based service centres include IBM, which has a centre at Portsmouth dealing with staff across Europe. The centre was introduced to free HR staff in individual countries from routine administrative work, allowing them to concentrate on added value.

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The newly-created HR Services department at Scottish & Newcastle will offer advice on subjects including payroll, promotion and maternity and sick pay.

Scottish & Newcastle HR controller Karen Davies, who set up the restructured department, said it is also to be responsible for identifying recurring staff issues.

Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

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