This award is aimed at HR teams who have used employee communication effectively to support business objectives or support organisational change. Entries should explain how they identified the right method of communication, planned effectively and measured the impact of the strategy on staff. The judge will look for the appropriate use of technology and other materials.
Dominic Paul is the people and customer services director for Go. He has responsibility for the airline's training, recruitment, internal communications and customer services. Prior to this he held various roles at British Airways, including general manager Ukraine, where he set up the BA operation, and various posts in Vienna.
Internal communications team
About the company
Ventura provides outsourced customer contact centre solutions for firms such as O2, Woolwich Building Society, Amerada, Kingfisher Group, Northern Rock and Freeserve. It has more than 30 years' experience and is based in Leeds and Rotherham
To develop communications to ensure all employees understand and recognise their individual importance to the firm's success
What the company did
- Employee survey
- Developed processes to encourage two-way dialogue
- Management training to improve their communication of the firm's messages
- Encouraged staff to provide ideas and take part in an overhaul of the system
- Electronic communication delivered by a cascading system from directors down
- Feedback encouraged at all times
Benefits and achievements
- Increased use of intranet as an information portal
- Monthly electronic and print information bulletins created
- Regular Q&A forums between company directors and staff
- Company magazine overhauled to make it more relevant
- Staff polls generate an average response of 75 per cent
Dominic Paul says: "I liked Ventura's rigorous approach to communication and its effective use of multiple communication channels. Its constant focus on company goals was excellent, and ensured consistency and alignment.
No. in team 42 in HR team, 1 in internal communications team
Staff responsible for 3,510
Paul Hart consultation and communication repre