Restaurant chain Pizza Express has launched an employee forum as part of a programme to improve staff consultation.
The move pre-empts national-level works councils regulations, which are likely to be proposed at European level under the French presidency later this year.
Staff at the firm's 250 restaurants are to elect a representative to discuss issues at area, regional and national levels.
The company admitted inadequate consultation with staff has caused problems in the past. "Certain issues with a direct impact on staff could have benefited from better communication," said forum coordinator Steve Perkins.
"The catering industry is notorious for having a high turnover of employees, and although ours is relatively low, at about 26 per cent, this is an image we wish to distance ourselves from."
The company hit the headlines last year for refusing to increase pay for waiting staff in line with the National Minimum Wage. It argued that employees receive more than the £3.60 limit because they keep their own tips.